Refund policy

NEUD offers skin care products, which are all consumables. You would always want to buy products that are new, unopened and unused. 

As such, we do not accept returns on any order placed on NEUD website and encourage you to choose carefully before placing an order.

We adhere to a strict quality protocol to ensure that our products shipped to customers are in top quality and deliver on our brand promise.

In case you ordered a product by mistake, you can request for cancellation before it is shipped from our warehouse.

In select cases, we offer refund/ exchange where a customer accidentally receives a damaged or incorrect product, subject to submission of requisite evidence. 

All NEUD products are manufactured using top-grade materials and are shipped worldwide. When you order an NEUD product, you know you are investing in quality you can trust!